At Anthem, Inc., I work with the National Provider Communications department on collateral sent to Medicaid and Medicare providers contracted with Anthem. I have worked on projects such as web pages, newsletters, prior authorization forms, claims letters, provider satisfaction surveys, FAQ flyers and provider education PowerPoints.
During my time at Anthem, I have contributed to two rebranding projects:
- Nevada: Amerigroup Community Care was rebranded to Anthem Blue Cross and Blue Shield Healthcare Solutions, effective February 1, 2018.
- Florida: Amerigroup Real Solutions was rebranded to Simply Healthcare Plans, Inc. and Clear Health Alliance, effective December 1, 2018.
For the Nevada project, I worked on individual collateral with three other writers working under the Business Change Manager to create 600 documents prior to the go-live date.
For the Florida project, I was given additional responsibilities to aid the Business Change Manager:
- Found inconsistencies in branding, grammar and style to create a homogenized look for the project, and I updated the team (template creators, proofreader, writers, coordinators and managers) on these issues.
- Reviewed intake forms and found over 30 duplicate submissions, thereby reducing costs for the company.
- Updated the Master Tracker to ensure all documents were accounted for and were meeting regulatory deadlines.
- Created a plan for future rebrand implementations to streamline the submission process and ensure writers had adequate information to complete their tasks effectively.
Alison Martin 